Effective 5 October 2026
Refund Policy
A full refund within 14 days of your first payment, and how renewals are handled.
First payment: 14 days, no questions
If Convwatch isn't right for you, ask for a refund within 14 days of your first payment for a plan and you get the full amount back. You don't need to give a reason.
Renewals
Monthly and annual renewals can be refunded within 14 days of the renewal date if you haven't used the paid features since then. Otherwise, cancelling stops the next renewal and you keep the plan until the end of the period you paid for. We don't give partial refunds for unused time, except where the law requires it.
If something went wrong on our side
If the service was unavailable for a significant part of a billing period, or you were charged by mistake, write to us and we will refund the affected amount.
How to ask
Payments are processed by our reseller Paddle.com, the Merchant of Record for all orders. Request a refund through the link in your Paddle receipt, at paddle.net, or by writing to us at hello@convwatch.com with the email you paid with. Refunds go back to the original payment method, usually within 5–10 business days.
Your statutory rights as a consumer, where they apply, are not affected.